Commitment to Privacy: At Hotel Ishant & Restaurant, we respect your personal data and are dedicated to safeguarding your privacy. This policy outlines how we collect, process, and secure your information when you browse our website, book a room, dine at our restaurant, or use our mobile OTP authentication and Razorpay payment services.
1. About Us
This website is operated by Hotel Ishant & Restaurant, located at Gurha Morh, NH1A (NH44), Jammu-Pathankot Highway, Samba, Vijaypur, Jammu & Kashmir – 184120, India. For the purpose of data protection laws, we are the data controller of your personal information collected through our official portal.
2. Information We Collect
We only collect information that is strictly necessary to provide hospitality services, process reservations, and comply with statutory requirements:
- Guest Identity & Contact Details: Full Name, 10-digit mobile number, email address, nationality, and permanent residential address.
- Statutory Identification at Check-in: Government-issued photo ID details (Aadhaar Card, Passport, Driving License, or Voter ID) as mandated by local Jammu & Kashmir administration and police regulations for hotel guest registration.
- Reservation & Stay Preferences: Check-in and check-out dates, room category (Royal Double, Royal Triple, Royal Family), meal plan (EP, CP, MAP), number of adults/children, and special guest requests.
- Payment & Transaction Details: Booking reference ID, payment mode selected (Pay Full, Advance Deposit, Pay At Hotel), transaction timestamps, and payment aggregator transaction IDs (e.g. Razorpay Payment ID).
- Technical & Device Data: IP address, browser type, device details, and session cookies to ensure secure mobile OTP login and smooth booking navigation.
3. Online Payments & Razorpay Security
When you choose to pay online (Pay Full or Pay Advance Deposit), your transaction is securely handled by our authorized payment gateway partner, Razorpay Software Private Limited:
- PCI-DSS Compliant Processing: All sensitive payment card data, UPI handles, and banking credentials are transmitted directly to Razorpay using industry-standard 128-bit/256-bit SSL encryption.
- Zero Storage of Banking Secrets: Hotel Ishant does not store, capture, or have access to your Credit/Debit Card numbers, CVV codes, Expiry dates, Net Banking passwords, or UPI PINs on our servers.
- We only receive an encrypted payment authorization token and transaction reference ID confirming the successful status of your transaction.
4. How We Use Your Information
We use your information exclusively for legitimate hospitality operations:
- To confirm, process, and manage your room reservations and banquet inquiries.
- To verify your mobile number via OTP for passwordless guest account access.
- To send digital booking confirmation vouchers and important stay updates.
- To maintain compulsory hotel guest registers under Jammu & Kashmir Tourism & Police regulations.
- To provide front-desk billing and customer support during your stay.
5. Information Sharing Policy
We never sell, rent, or trade your personal information to any third parties or marketing agencies. Your data is shared only under the following strictly defined conditions:
- Payment Gateway: With Razorpay to process online authorization and refund requests.
- Law Enforcement & Legal Compliance: When required by local police, government authorities, or court orders pursuant to Indian laws governing hotel operations.
6. Data Retention & Cookies
We retain your reservation records for the period required by Indian tax, legal, and regulatory obligations. Our website uses standard session cookies to keep you logged in to your *My Bookings* customer portal. You can choose to disable cookies in your browser settings, though certain portal features may require cookies to function properly.
7. Grievance Officer & Inquiries
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our designated Grievance Officer: