Notice to Guests: By accessing our website, reserving a room online, or staying at Hotel Ishant & Restaurant, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before confirming your reservation.
1. General Agreement
These Terms and Conditions govern the contractual relationship between Hotel Ishant & Restaurant ("Hotel", "We", "Us") and the guest ("You", "Customer"). The hotel is situated at Gurha Morh, NH1A (NH44), Jammu-Pathankot Highway, Samba, Vijaypur, Jammu & Kashmir – 184120.
2. Room Reservations & Rates
- Reservation Issuance: A booking is considered confirmed once generated through our verified mobile OTP system with a unique Booking Reference (e.g.
ISH-2026-XXXX).
- Meal Plans: Rates are quoted per room per night according to chosen meal plans:
- EP (European Plan): Room only, meals charged separately.
- CP (Continental Plan): Room including breakfast.
- MAP (Modified American Plan): Room including breakfast and dinner.
- Extra Bed Policy: Additional guests beyond standard category occupancy require an extra bed, available starting at ₹600 per night (subject to chosen meal plan).
- Taxes & Levies: Applicable government taxes (GST) will be charged in accordance with prevailing Indian tax laws.
3. Payment Modes & Settlements
We provide three flexible payment options, as configured by hotel management:
- Pay Full (100% Online): Full reservation payment made securely online via Razorpay (UPI, Credit/Debit cards, Net Banking). Total amount is settled upfront.
- Pay Advance (Partial Deposit): Customer pays an advance deposit online via Razorpay (either a percentage or fixed amount set by management) to secure the room. The remaining balance amount is payable at front desk check-in.
- Pay At Hotel: Customer reserves the room with ₹0 upfront payment. The entire booking amount must be settled at the hotel reception upon check-in via cash, card, or UPI.
4. Mandatory Government ID Proof
In strict compliance with statutory regulations and local law enforcement in Jammu & Kashmir:
- All adult guests must present a physical or valid digital government-issued original photo ID with address proof at the time of check-in.
- Accepted IDs for Indian Nationals: Aadhaar Card, Passport, Driving License, or Voter ID Card. (Note: PAN Card is not accepted as address proof under Indian law).
- Foreign Nationals: Must present an original valid Passport and valid Indian Visa or OCI card, and complete the mandatory Form C registration.
- The hotel reserves the right to deny check-in without refund if guests fail to produce valid statutory identification.
5. Check-In & Check-Out Guidelines
- Standard Check-In Time: 1:00 PM
- Standard Check-Out Time: 12:00 PM (Noon)
- Early Check-In / Late Check-Out: Subject to room availability and may attract nominal hourly or half-day charges at the discretion of hotel management.
6. Guest Conduct & Hotel Property
- Property Care: Guests are expected to conduct themselves respectfully. Any deliberate damage or destruction to hotel rooms, linen, electrical appliances, or furniture will be billed to the guest at replacement value.
- Prohibited Items: Hazardous substances, illegal drugs, unauthorized firearms, and explosive materials are strictly forbidden on hotel premises.
- Smoking Policy: Smoking inside non-smoking guest rooms is strictly discouraged. Guests may use designated open outdoor areas.
- Visitors Policy: Non-resident visitors are permitted in hotel lobby and restaurant areas only. Overnight stay of undeclared visitors in guest rooms is strictly prohibited.
7. Banquet Halls & Special Events
For weddings, parties, and conferences booked at our centralized AC banquet halls, separate customized event agreements covering catering menus, hall timings, sound restrictions (as per local J&K noise pollution norms), and advance milestone payments shall apply.
8. Limitation of Liability & Force Majeure
Hotel Ishant & Restaurant shall not be held liable for failure or delay in performing hospitality obligations due to events beyond reasonable control (Force Majeure), including but not limited to severe weather, natural disasters, highway closures, civil unrest, or statutory government lockdowns. In such events, we will work with guests to reschedule bookings.
9. Governing Law & Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of reservations or services shall be subject to the exclusive jurisdiction of the competent courts in Samba / Jammu, Jammu & Kashmir.